Shipping Policy

Thank you for visiting and shopping at Our Store. The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time:
We ship directly from multiple warehouses as soon as the order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:
Standard Shipping:$5.99 for orders less than $59.99 USD

Free Shipping for orders over $59.99USD

Shipping Time = Processing time + Transit time

*US 2-6 Business Days

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control).

Shipment Confirmation & Order tracking
A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

Customs, Duties, and Taxes
Pet Krush is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.

If you receive damaged merchandise, please take a picture and email us the picture at [email protected] right away. We will only replace damaged goods within 48 hours of receiving your order.

Email:[email protected]

Phone:+6 0177328392

Address:No 26B-19-09, Lengkok Erskine, Taman Kristal,10470 Tanjong Tokong, Pulau Pinang

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